1. About These Terms
These Terms and Conditions govern your use of Dragonia Casino, accessible at https://dragonia-casino-nz.com/, and apply to all players accessing the platform from New Zealand. By registering an account, making a deposit, or using any part of the platform, you confirm that you have read, understood, and agreed to be bound by these Terms in full.
Dragonia Casino operates as an online gaming platform and is registered at Level 13, 157 Lambton Quay, Wellington 6011, New Zealand. If you do not agree with any part of these Terms, you must stop using the platform immediately.
These Terms may be revised from time to time. Continued use of the platform following any update constitutes acceptance of the revised Terms. It is your responsibility to review this page periodically.
2. Eligibility and Account Registration
2.1 Age Requirement
You must be at least 20 years of age to register and play on Dragonia Casino. This is the minimum legal age for participating in gambling activities in New Zealand. We take this requirement seriously and apply identity verification checks accordingly. Any account found to belong to a person under 20 will be closed immediately and any winnings forfeited.
2.2 Residency and Legal Status
By registering, you confirm that:
- You are 20 years of age or older
- You are not excluded from gambling by a court order, self-exclusion programme, or any other legal mechanism
- Participation in online gambling through this platform is lawful under the laws applicable to you in your jurisdiction
- You are acting on your own behalf and not as an agent for a third party
- All information you provide during registration is accurate and complete
2.3 One Account Per Person
Each player may hold only one registered account. Duplicate accounts are prohibited and may result in the suspension of all associated accounts, cancellation of bonuses, and withholding of any pending withdrawals. If you believe a duplicate account has been created in error, contact support at support@dragonia-casino-nz.com without delay.
2.4 Account Verification (KYC)
Dragonia Casino is required to verify the identity of all players before processing withdrawals and, in certain circumstances, before granting access to bonus funds. You may be asked to submit:
- A government-issued photo ID (passport, driver’s licence)
- Proof of residential address (utility bill, bank statement issued within three months)
- Proof of payment method ownership
- Source of funds documentation where required
Failure to provide requested documentation within a reasonable timeframe may result in account suspension or withdrawal delays.
3. Use of the Platform
3.1 Personal Use Only
Your account is for personal, non-commercial use only. You may not use any automated tools, bots, scripts, or software to interact with the platform. Any attempt to manipulate game outcomes, exploit software bugs, or collude with other players is strictly prohibited and will result in immediate account closure.
3.2 Accurate Information
You are responsible for keeping your account details accurate and current. If your address, phone number, or payment information changes, update your profile promptly. Dragonia Casino cannot be held responsible for failed communications or payment issues arising from outdated information.
3.3 Account Security
You are solely responsible for keeping your login credentials confidential. Do not share your username or password with any other person. Dragonia Casino will not be liable for any losses resulting from unauthorised access to your account where you have failed to take reasonable steps to protect your login details. If you suspect unauthorised access, contact us immediately at +64 4 491 6054 or through live chat.
4. Deposits and Withdrawals
4.1 Accepted Payment Methods
Dragonia Casino accepts a range of payment methods suited to New Zealand players, including Visa, Mastercard, and cryptocurrency options such as Bitcoin. All deposits are processed in New Zealand dollars (NZD) unless otherwise specified at the time of transaction.
4.2 Minimum and Maximum Limits
Deposit and withdrawal limits apply and are displayed within the cashier section of your account. These limits may vary depending on your chosen payment method and your account verification status.
4.3 Withdrawal Processing
Withdrawal requests are processed following completion of identity verification. Processing times vary by method. Dragonia Casino aims to handle approved withdrawal requests promptly. Any delays caused by third-party payment processors fall outside our direct control.
4.4 Currency
All balances, bonuses, and transactions on this platform are denominated in New Zealand dollars unless explicitly stated otherwise. Currency conversion fees applied by your bank or card provider are your responsibility.
4.5 Anti-Money Laundering Obligations
Dragonia Casino complies with New Zealand’s Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act). Under this legislation, we are required to:
- Verify the identity of all customers
- Monitor transactions for suspicious activity
- Report suspicious transactions to the relevant authorities where required by law
- Retain records of customer identification and transaction history
Any attempt to use this platform for money laundering or financial crime will be reported to New Zealand Police Financial Intelligence Unit (FIU) and relevant regulatory bodies.
5. Bonuses and Promotions
5.1 Welcome Bonus
New players at Dragonia Casino may be eligible for the Dragon’s Treasure Pack, which includes a deposit match bonus of up to NZ$600, 100 Free Spins, and a Mystery Reward up to NZ$300. Additional promotions, including sign-up specials of up to NZ$1,200 with weekly reloads and free spins offers, are available as described on the promotions page.
5.2 General Bonus Terms
All bonuses and promotional offers are subject to the following conditions:
- Wagering requirements apply to all bonus funds and free spin winnings. The specific wagering requirement for each offer is displayed at the time of activation.
- Bonuses must be used within the validity period stated for each promotion.
- Only one bonus may be active at any time unless otherwise specified.
- Bonus funds must be wagered before any withdrawal can be processed from a bonus-funded balance.
- Game contributions toward wagering requirements vary by title; some games may contribute a reduced percentage or not at all.
- Dragonia Casino reserves the right to modify, suspend, or cancel any promotion at any time.
5.3 Bonus Abuse
Any player found to be exploiting bonuses, using multiple accounts to claim the same offer, or otherwise engaging in behaviour intended to game the promotional system will have their bonuses cancelled and may have their account closed. Winnings generated through abusive behaviour may be voided.
6. Games and Fair Play
6.1 Game Availability
Dragonia Casino offers over 10,000 games, including video slots, live dealer tables, and table games from leading software studios. Game availability may be subject to change, and not all titles may be accessible from all locations.
6.2 Random Number Generation and Fairness
All casino games use certified random number generation (RNG) technology. Game outcomes are determined independently of previous results, player history, or account status. Game return-to-player (RTP) percentages are made available within individual game information where required.
6.3 Malfunction Policy
In the event of a technical malfunction or game error, Dragonia Casino reserves the right to void affected game rounds and return any wagers placed during the affected period. Malfunction voids all pays and plays. We will endeavour to resolve technical issues as promptly as possible and communicate with affected players through their registered contact details.
7. Responsible Gambling
Dragonia Casino is committed to providing a safe, enjoyable environment. We acknowledge the risk that gambling, for some individuals, can become harmful, and we take that seriously.
7.1 Player Tools
The following responsible gambling tools are available to all registered players:
- Deposit limits – set daily, weekly, or monthly caps on the amount you can deposit
- Session time limits – restrict the amount of time you can spend on the platform within a set period
- Reality checks – receive periodic notifications reminding you how long you have been playing
- Self-exclusion – temporarily or permanently exclude yourself from the platform
- Account cooling-off periods – take a short break without fully closing your account
To activate any of these tools, contact our support team via live chat or email at support@dragonia-casino-nz.com.
7.2 Self-Exclusion
If you wish to self-exclude, Dragonia Casino will action your request promptly. Once self-exclusion is in place, you will not be able to access your account or receive marketing communications for the duration of the exclusion period. Attempts to circumvent self-exclusion by opening a new account will result in any new account being closed and funds returned.
7.3 Third-Party Support
If you are concerned about your gambling behaviour or that of someone you know, the following New Zealand organisations provide free, confidential support:
- Problem Gambling Foundation of New Zealand – 0800 664 262
- Gambling Helpline – 0800 654 655 (available 24 hours, 7 days a week)
- Lifeline Aotearoa – 0800 543 354
7.4 Underage Gambling Prevention
Dragonia Casino employs verification procedures designed to prevent minors from accessing the platform. We recommend that account holders with children in their household use appropriate internet filtering software to restrict access to gambling websites. If you suspect a minor has accessed this platform, contact us immediately.
8. Privacy and Data Protection
The collection, storage, and use of your personal information is governed by the Dragonia Casino Privacy Policy, available on the website. Your data is handled in accordance with New Zealand’s Privacy Act 2020. By using this platform, you consent to the processing of your personal information as described in the Privacy Policy.
We do not sell your personal data to third parties. Your information may be shared with payment processors, identity verification providers, and regulatory authorities where required by law.
9. Intellectual Property
All content on the Dragonia Casino platform, including but not limited to software, graphics, logos, game assets, text, and design elements, is the property of Dragonia Casino or its licensed content providers. You may not reproduce, distribute, modify, or create derivative works from any platform content without prior written consent.
10. Prohibited Activities
The following activities are strictly prohibited on Dragonia Casino:
- Using the platform for any unlawful purpose
- Attempting to hack, reverse-engineer, or disrupt platform systems
- Creating false or misleading account information
- Engaging in collusion with other players to gain an unfair advantage
- Using unauthorised third-party software or tools during gameplay
- Charging back deposits through your payment provider after using funds on the platform
- Harassing or threatening customer support staff or other players
Violation of any prohibition listed above may result in immediate account suspension, forfeiture of balances, and referral to appropriate authorities where relevant.
11. Limitation of Liability
To the extent permitted by New Zealand law, Dragonia Casino’s liability for any claim arising from your use of the platform is limited to the amount you deposited in the 30 days preceding the event giving rise to the claim.
We are not liable for:
- Losses arising from internet connectivity failures beyond our control
- Losses caused by your failure to keep account credentials secure
- Indirect, consequential, or incidental losses of any kind
- Interruptions to service caused by maintenance, software updates, or third-party outages
Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 or any other non-excludable New Zealand consumer protection legislation.
12. Governing Law and Disputes
These Terms are governed by the laws of New Zealand. Any dispute arising between you and Dragonia Casino that cannot be resolved through our internal complaints process will be subject to the jurisdiction of the New Zealand courts.
12.1 Complaints Process
If you have a complaint about your experience with Dragonia Casino, we encourage you to contact us first to allow us the opportunity to resolve the matter:
- Email: support@dragonia-casino-nz.com
- Phone: +64 4 491 6054
- Post: Level 13, 157 Lambton Quay, Wellington 6011, New Zealand
- Office hours: Monday to Saturday, 9AM to 6PM
We aim to acknowledge all complaints within 48 hours and provide a substantive response within 14 days.
13. Termination of Account
13.1 Termination by You
You may close your account at any time by contacting our support team. Prior to closure, any outstanding wagering requirements on active bonuses must be addressed. Verified balances will be returned to your nominated payment method after identity checks are completed.
13.2 Termination by Us
Dragonia Casino reserves the right to suspend or close any account where:
- A breach of these Terms has occurred or is suspected
- The account has been inactive for an extended period
- Fraudulent activity is detected or suspected
- We are required to do so by applicable law or a regulatory authority
Where an account is closed due to a breach by you, any bonus balance may be forfeited. Real-money balances will be returned after verification, unless subject to investigation.
14. Changes to These Terms
Dragonia Casino may amend these Terms at any time. Where changes are material, we will make reasonable efforts to notify registered players via email or an in-platform notification. Your continued use of the platform after any amendment takes effect constitutes your acceptance of the revised Terms.
If you do not agree with updated Terms, you should stop using the platform and contact support to discuss closure of your account.
15. Contact Us
For any questions regarding these Terms and Conditions, please reach out to the Dragonia Casino team:
- Email: support@dragonia-casino-nz.com
- Phone: +64 4 491 6054
- Address: Level 13, 157 Lambton Quay, Wellington 6011, New Zealand
- Office hours: Monday to Saturday, 9AM to 6PM