Who We Are and How to Reach Us
This Privacy Policy applies to Dragonia Casino, accessible at https://dragonia-casino-nz.com/. Our registered address is Level 13, 157 Lambton Quay, Wellington 6011, New Zealand. You can reach our team by phone at +64 4 491 6054 or by email at support@dragonia-casino-nz.com.
We take our obligations under New Zealand’s Privacy Act 2020 seriously. That Act replaced the Privacy Act 1993 and strengthened the rights of individuals when it comes to how organisations collect, store, use, and share personal information. Everything in this document reflects those obligations and our commitment to handling your data with care.
What Information We Collect
When you register an account, deposit funds, claim a bonus, or contact our support team, we may collect a range of personal information. We only collect what is genuinely necessary for us to operate our platform, comply with the law, and provide you with a reliable service.
Information You Give Us Directly
- Full name and date of birth
- Residential address in New Zealand
- Email address and phone number
- Username and password (stored in encrypted form)
- Payment details, including card numbers or e-wallet identifiers
- Copies of identity documents such as a New Zealand passport or driver licence, and proof of address
- Any information you include when contacting us via email or live chat
Information Collected Automatically
- IP address and approximate geographic location
- Browser type, operating system, and device identifiers
- Pages visited on our site, time spent on each page, and links clicked
- Session data and cookies (see our Cookie Policy for full details)
- Transaction history and gaming activity, including deposit amounts, withdrawal requests, and bonus usage
Why We Collect Your Information
We rely on several legal grounds for processing your personal information, and we are transparent about what those are.
Performance of a Contract
When you create an account with Dragonia Casino, you enter into a contractual relationship with us. We need your personal information to verify your identity, process deposits and withdrawals, manage your bonus eligibility, and deliver the services you have signed up for.
Legal Obligations
New Zealand’s Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act) requires us to verify the identity of our customers before they can transact on our platform. This process, commonly known as Know Your Customer (KYC), means we may request government-issued photo identification and proof of residential address. We are also required to monitor transactions for suspicious patterns and report certain activity to the New Zealand Police Financial Intelligence Unit where the law demands it.
In addition, the Department of Internal Affairs (DIA) oversees gambling compliance in New Zealand under the Gambling Act 2003. We retain records of gambling transactions to meet our reporting and audit obligations under that framework.
Legitimate Interests
We process some data on the basis of legitimate interests, including fraud prevention, security monitoring, improving the performance and reliability of our platform, and understanding how players use our site so we can make it better. Where we rely on this ground, we make sure our interests do not override your fundamental privacy rights.
Responsible Gambling Obligations
New Zealand’s Gambling Act 2003 requires gambling operators to take active steps to minimise gambling harm. We use information about your gameplay, deposit frequency, and session duration to identify patterns that may indicate problem gambling. This is not optional for us under the law, and it forms part of our wider duty of care to players. If we identify concerning behaviour, a member of our responsible gambling team may make contact with you.
How We Use Your Information
- To create and manage your player account
- To verify your age and identity in line with AML/CFT requirements
- To process deposits, withdrawals, and bonus credits
- To detect and prevent fraud, money laundering, and unauthorised account access
- To fulfil our responsible gambling obligations and identify players who may need support
- To respond to your enquiries via email, phone, or live chat
- To send you transactional notifications such as deposit confirmations and account updates
- To send promotional offers and bonus information, where you have opted in to receive these
- To comply with requests from regulators, law enforcement, or courts
- To maintain audit trails and records as required by gambling and financial law
Marketing Communications
We will only send you promotional emails or SMS messages if you have given us explicit consent to do so during registration or at a later point through your account settings. You can withdraw that consent at any time by clicking the unsubscribe link in any marketing email we send, by adjusting your communication preferences in your account, or by emailing us at support@dragonia-casino-nz.com.
Withdrawing consent for marketing does not affect any other aspect of your account or our ability to send you essential transactional communications.
Sharing Your Information
We do not sell your personal information to third parties. We share it only where necessary and only with organisations that are required to handle it appropriately.
Third-Party Service Providers
We work with a range of trusted third-party suppliers to run our platform, including payment processors, identity verification providers, fraud prevention services, customer support tools, and analytics platforms. These providers access your data only to carry out specific tasks on our behalf and are contractually bound to keep it confidential and secure.
Regulatory and Law Enforcement Bodies
Where we are required to do so under the AML/CFT Act, the Gambling Act 2003, the Privacy Act 2020, or by a court order, we will disclose relevant information to the New Zealand Police Financial Intelligence Unit, the Department of Internal Affairs, the Office of the Privacy Commissioner, or other competent authorities.
Business Transfers
In the event that Dragonia Casino is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you in advance if this occurs and explain your options at that time.
International Data Transfers
Some of our service providers are based outside New Zealand. Where personal information is transferred overseas, we ensure that appropriate safeguards are in place. Under the Privacy Act 2020, we remain responsible for ensuring that overseas recipients handle your information in a manner consistent with New Zealand privacy standards. We will not transfer your data to a country that does not provide comparable protection without first putting in place contractual protections that meet the requirements of Information Privacy Principle 12.
How Long We Keep Your Information
We retain personal information for as long as your account is active and for a period after it is closed. Our specific retention periods are shaped by our legal obligations:
- Identity verification records are kept for a minimum of five years after the end of a business relationship, as required by the AML/CFT Act
- Transaction records are retained for a minimum of seven years in line with financial record-keeping obligations
- Responsible gambling records are kept for the period required under our duty of care obligations
- Communications and support tickets are retained for up to three years unless a longer period is required by law
After these periods have passed, information is securely deleted or anonymised so that it can no longer be linked back to you.
Security of Your Personal Information
Dragonia Casino uses industry-standard technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, and disclosure. These include SSL/TLS encryption for data in transit, encryption of sensitive data at rest, access controls that limit who within our organisation can view your information, regular security reviews, and two-factor authentication options for your account.
No system can guarantee absolute security, but we take our obligations under Information Privacy Principle 5 of the Privacy Act 2020 seriously and maintain an active programme of security improvements.
If a data breach occurs that is likely to cause you serious harm, we will notify you and the Office of the Privacy Commissioner as quickly as reasonably practicable, in accordance with our mandatory breach notification obligations under the Privacy Act 2020.
Your Rights Under the Privacy Act 2020
As a New Zealand resident, you have the following rights in relation to your personal information held by Dragonia Casino:
Right of Access
You can ask us what personal information we hold about you and request a copy. We will respond within 20 working days of receiving a valid request, as required by the Privacy Act 2020.
Right to Correction
If you believe that information we hold about you is inaccurate, incomplete, or out of date, you have the right to ask us to correct it. We will either make the correction or, if we disagree, attach a notation to the record explaining your view.
Right to Object to Direct Marketing
You have the right to ask us to stop using your information for direct marketing purposes at any time, and we will act on that request without charge.
Right to Complain
If you believe we have not handled your personal information in accordance with the Privacy Act 2020, you have the right to make a complaint to the Office of the Privacy Commissioner. We encourage you to contact us first so that we can try to resolve the matter, but you are entitled to go directly to the Commissioner if you prefer. The Commissioner can be reached at www.privacy.org.nz.
To exercise any of the above rights, please contact us at support@dragonia-casino-nz.com or in writing to Level 13, 157 Lambton Quay, Wellington 6011, New Zealand. We may need to verify your identity before processing your request.
Cookies and Tracking Technologies
Dragonia Casino uses cookies and similar technologies on its website. These help us keep you logged in, remember your preferences, understand how visitors use our site, and measure the effectiveness of promotions. You can find a full breakdown of the cookies we use and how to manage your preferences in our Cookie Policy.
Age Verification
Under the Gambling Act 2003, it is an offence to allow anyone under the age of 20 to gamble on our platform. We use identity verification tools to confirm that all players meet this age requirement before they can deposit or play for real money. If we are unable to verify your age, your account will remain restricted until verification is complete.
Responsible Gambling and Player Protection
In line with our obligations under the Gambling Act 2003 and the broader framework administered by the Department of Internal Affairs, we maintain tools that allow you to set deposit limits, session time reminders, and self-exclusion periods. Data relating to your use of these tools is kept confidential and used only to support your welfare on our platform.
If you wish to self-exclude from Dragonia Casino, please contact our support team at support@dragonia-casino-nz.com or call us on +64 4 491 6054. We can also refer you to the New Zealand free helpline for problem gambling: 0800 654 655 (available 24 hours a day, seven days a week).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our services evolve or legal requirements change. When we make material changes, we will notify you by email or by posting a notice on our website. Continued use of Dragonia Casino after any changes take effect means you accept the updated policy. If you do not agree with the changes, you may close your account by contacting our support team.
Contact Us About Privacy
If you have any questions about how we handle your personal information, or if you want to make a request under the Privacy Act 2020, please get in touch:
- Email: support@dragonia-casino-nz.com
- Phone: +64 4 491 6054
- Post: Level 13, 157 Lambton Quay, Wellington 6011, New Zealand
- Office hours: Monday to Saturday, 9AM to 6PM
For complaints that we are unable to resolve to your satisfaction, you may contact the Office of the Privacy Commissioner of New Zealand at www.privacy.org.nz.