Our Commitment to Responsible Gambling
At Dragonia Casino, we believe that gambling should be an enjoyable leisure activity, not a source of financial or personal harm. We take our responsibilities seriously and have put in place a range of practical tools, policies, and resources to support every player who uses our platform.
This page explains how we approach player safety, what tools are available to you, and where to turn if gambling is starting to cause problems for you or someone close to you.
The Legal Landscape in New Zealand
Online gambling in New Zealand is governed primarily by the Gambling Act 2003, which sets out strict requirements for how gambling operators must conduct themselves. The Act places obligations on operators to minimise harm, promote responsible gambling, and ensure that vulnerable people, including minors and problem gamblers, are protected.
Dragonia Casino operates in accordance with these obligations. We are committed to:
- Preventing underage gambling by verifying the age and identity of all players before any real-money activity takes place
- Providing players with transparent information about the risks associated with gambling
- Offering effective self-exclusion and account restriction options
- Keeping player funds separate from operational funds
- Training our support team to recognise and respond to signs of problem gambling
Understanding Problem Gambling
Problem gambling does not always look the same. For some people, it creeps in gradually; for others, a single period of stress or financial difficulty can tip recreational gambling into something harder to control. Knowing the signs matters.
Signs That Gambling May Be Causing Harm
Consider whether any of the following apply to you or someone you know:
- Spending more money or time gambling than you intended
- Chasing losses by placing further bets to win back what was lost
- Hiding gambling activity from friends or family
- Borrowing money or selling possessions to fund gambling
- Feeling anxious, irritable, or restless when not gambling
- Gambling as a way to escape stress, depression, or other difficulties
- Neglecting work, study, or personal relationships because of gambling
- Continuing to gamble despite knowing it is causing financial or personal harm
If several of these resonate with you, we strongly encourage you to use the tools available on this page or speak to a professional support service.
Tools Available to You at Dragonia Casino
We give every player direct control over how they interact with our platform. These tools can be accessed through your account settings or by contacting our support team at support@dragonia-casino-nz.com or by calling +64 4 491 6054.
Deposit Limits
You can set daily, weekly, or monthly limits on the amount you deposit into your account. Once a limit is active, it cannot be increased immediately, a mandatory cooling-off period applies before any upward change takes effect. Reductions, however, come into force straight away.
Loss Limits
If you want to cap the amount you can lose within a specific timeframe, you can set a loss limit. This is particularly useful for players who find it difficult to stop once a session gets away from them.
Session Time Limits
You can set a maximum duration for each gambling session. Once the limit is reached, you will be notified and logged out automatically. This helps prevent extended play that can occur when players lose track of time.
Reality Checks
Our reality check feature sends you a pop-up notification at intervals you choose, showing you how long you have been playing and how your balance has changed during that session. It is a simple but effective way to stay grounded.
Cool-Off Periods
If you feel you need a short break but do not want to close your account permanently, you can request a cool-off period of between 24 hours and 6 weeks. During this time, you will not be able to log in or place bets.
Self-Exclusion
Self-exclusion is available for players who need a longer or indefinite break. Once you self-exclude, your account will be suspended and you will be blocked from opening a new account with us. We also do our best to prevent marketing communications from reaching you during this period.
To request self-exclusion, contact our support team directly via live chat, email at support@dragonia-casino-nz.com, or by phone on +64 4 491 6054. Requests are processed promptly.
Keeping Under-18s Safe
No one under the age of 18 is permitted to create an account or gamble at Dragonia Casino. This is a firm rule, not a guideline.
We verify the age and identity of players during the registration process and again when processing withdrawals. If we have any reason to believe an account holder is underage, the account will be suspended immediately pending investigation.
If you share a device with younger family members, we recommend:
- Logging out of your Dragonia account after every session
- Setting up parental control software on shared devices
- Keeping your login credentials private
Free parental control tools widely used in New Zealand include Net Nanny and Bark, both of which allow you to restrict access to gambling websites.
Support Organisations in New Zealand
If you or someone you care about is struggling with gambling, professional support is available. These organisations offer confidential help at no cost:
- Problem Gambling Foundation of New Zealand – Provides counselling, helpline support, and community services across the country. Free helpline: 0800 664 262. Website: www.pgf.nz
- Gambling Helpline (run by the Problem Gambling Foundation) – Available 24 hours a day, 7 days a week. Call or text 1737 for free to talk with a trained counsellor, or call 0800 654 655 specifically for gambling support.
- Gamblers Anonymous New Zealand – Peer support meetings based on a 12-step programme. Website: www.gamblersanonymous.org.nz
- Lifeline Aotearoa – General crisis support available around the clock. Free call: 0800 543 354.
- 1737 Need to Talk – Free text or call service connecting you with a trained counsellor any time of day or night.
How We Identify and Respond to At-Risk Players
Our team actively monitors account activity for patterns that may indicate a player is experiencing difficulties. These include sudden increases in deposit frequency, extended session durations, repeated deposits following large losses, and patterns consistent with chasing behaviour.
When we identify these patterns, a member of our responsible gambling team may reach out to check in and offer information about the tools available. This is not about restricting your enjoyment; it is about making sure you have what you need if things are not going well.
If you would rather reach out to us first, we welcome that. You can speak to our support team at any time via live chat on the site, by email at support@dragonia-casino-nz.com, or by phone on +64 4 491 6054 (Monday to Saturday, 9am to 6pm).
Gambling for Fun, Not as a Financial Strategy
It is worth being clear-eyed about how casino games work. All games at Dragonia Casino operate with a built-in mathematical advantage for the house. This means that over time and across many sessions, the house will collect more than it pays out. Individual wins are possible, and many players enjoy regular wins as part of their overall experience, but gambling is not a reliable way to make money.
Play with an amount you are comfortable losing. Treat a winning session as a bonus, not an expectation. When it stops being fun, stop playing.
Responsible Use of Bonuses
Bonuses at Dragonia Casino, including the welcome offer and ongoing promotions, come with wagering requirements. Before claiming any bonus, take the time to read the terms so you understand what is required to withdraw any associated winnings.
We never design our bonus structures to trap players. If you have questions about how a particular promotion works, our support team is available to explain it plainly before you opt in.
Contact Our Responsible Gambling Team
If you need to set a limit, take a break, or simply talk through your options, get in touch with us directly:
- Email: support@dragonia-casino-nz.com
- Phone: +64 4 491 6054
- Address: Level 13, 157 Lambton Quay, Wellington 6011, New Zealand
- Office hours: Monday to Saturday, 9am to 6pm
- Live chat: Available on-site at any hour
Your wellbeing matters more than your wager. We are here to help whenever you need it.