This page provides comprehensive information regarding the legal status, regulatory compliance, and operational framework of Dragonia Casino. All players are encouraged to read this information carefully prior to registering an account or engaging in any real-money gaming activity on the platform.
1. Operator Details
Dragonia Casino is owned and operated by Dragonia N.V., a company incorporated under the laws of Curaçao, with its registered office at Abraham de Veerstraat 9, Willemstad, Curaçao. The company holds registration number 163631.
All correspondence and formal enquiries relating to the legal status of the operator may be directed to the registered address stated above or via the official contact channels listed on the website at dragonia-casino-nz.com.
2. Gaming Licence
2.1 Licence Authority and Number
Dragonia Casino operates under a gaming licence issued by the Curaçao Gaming Control Board (GCB), which serves as the primary regulatory authority governing the platform’s online gaming operations. The licence number is OGL/2024/1605/0969. This is a Master Online Gaming Licence (OGL) permitting the provision of online casino games, including but not limited to slots, table games, live dealer products, and other interactive gaming services.
2.2 Regulatory Oversight
The Curaçao Gaming Control Board supervises operators in accordance with the National Ordinance on Offshore Games of Hazard (P.B. 1993, no. 63) and subsequent regulatory amendments. Dragonia N.V. is required to maintain full compliance with all applicable GCB directives, including technical standards, responsible gaming obligations, and anti-money laundering requirements.
3. Territory of Services and Player Eligibility
3.1 Geographical Scope
Dragonia Casino provides its services to eligible players in jurisdictions where online gaming is not expressly prohibited under local law, including New Zealand. The platform is made available to New Zealand residents in accordance with applicable law. Players located in restricted or prohibited jurisdictions are not permitted to register or access real-money gaming services.
3.2 Age Restriction
Access to real-money gaming services on Dragonia Casino is strictly limited to individuals who are 18 years of age or older. The operator enforces a zero-tolerance policy with respect to underage gambling. Age verification is conducted as part of the standard Know Your Customer (KYC) process. Where there are reasonable grounds to believe that a player may be under the age of 18, the operator reserves the right to suspend the account pending completion of verification or to terminate the account entirely. Any winnings accrued by a verified underage player will be forfeited.
4. Anti-Money Laundering (AML) and Know Your Customer (KYC) Policy
4.1 AML Framework
Dragonia N.V. maintains and enforces a comprehensive Anti-Money Laundering policy in accordance with applicable international standards, including the Financial Action Task Force (FATF) Recommendations. The operator is committed to preventing its platform from being used as a vehicle for money laundering, terrorist financing, or any other form of financial crime.
The AML programme encompasses the following core components:
- Customer due diligence (CDD) procedures applied at account registration and on an ongoing basis;
- Enhanced due diligence (EDD) applied to high-risk players, Politically Exposed Persons (PEPs), and transactions of significant value;
- Transaction monitoring systems designed to detect unusual or suspicious activity;
- Mandatory reporting obligations in respect of suspicious transactions, in compliance with applicable regulatory requirements;
- Regular staff training on AML obligations and procedures;
- Maintenance of records in accordance with statutory retention periods.
4.2 KYC Verification Requirements
All players are required to complete identity verification prior to processing withdrawals or upon request by the compliance team. The following documentation may be required:
- Proof of Identity: A valid government-issued photo identification document, such as a passport, national identity card, or driver’s licence;
- Proof of Address: A recent utility bill, bank statement, or equivalent document confirming the player’s residential address, dated within the last three months;
- Proof of Payment Method: Documentation confirming ownership of the payment method used to fund the account, as applicable;
- Source of Funds: Documentation evidencing the legitimate source of funds, which may be required where deposits exceed specified thresholds or where the compliance team deems it necessary.
The operator reserves the right to withhold the processing of withdrawals until all required documentation has been received and assessed to the satisfaction of the compliance team. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension or closure.
5. Data Protection and Privacy
Dragonia Casino processes personal data in accordance with applicable data protection legislation and its Privacy Policy, which is available on the website. The operator applies appropriate technical and organisational measures to safeguard the confidentiality, integrity, and availability of player data.
Key principles governing data processing include:
- Personal data is collected only for specified, explicit, and legitimate purposes and is not further processed in a manner incompatible with those purposes;
- Data is retained only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal and regulatory retention obligations;
- Players have the right to access, correct, and, where applicable, request the erasure of their personal data, subject to applicable legal requirements and the operator’s legitimate interests;
- Personal data is not sold to third parties. Data may be shared with authorised service providers and regulatory bodies where required by law or contract;
- All data transfers are conducted in compliance with applicable data protection standards.
For further information regarding the processing of personal data, players should refer to the Privacy Policy accessible via the website footer.
6. Responsible Gambling
6.1 Commitment and Principles
Dragonia Casino is committed to fostering a safe and responsible gaming environment. The operator acknowledges that gambling, while a legitimate form of entertainment for the majority of players, carries inherent risks and may lead to problematic behaviour for certain individuals. The platform has adopted a responsible gambling framework in accordance with industry best practices and applicable regulatory obligations.
6.2 Player Protection Tools
The following tools are made available to all registered players to support the management of their gaming activity:
- Deposit Limits: Players may set daily, weekly, or monthly deposit limits to control expenditure;
- Loss Limits: Players may establish limits on the maximum amount they are willing to lose within a specified period;
- Session Time Limits: Players may restrict the duration of individual gaming sessions;
- Reality Checks: Periodic notifications may be activated to inform players of the time elapsed during a gaming session;
- Self-Exclusion: Players who wish to temporarily or permanently cease their gaming activity may request self-exclusion. Self-exclusion requests are actioned promptly and cannot be reversed for the duration of the exclusion period selected;
- Account Cooling-Off: A temporary break facility is available for players who wish to pause their account for a defined period.
6.3 External Support Resources
Players who believe they may be experiencing difficulties related to gambling are encouraged to seek support from independent organisations. The following resources are available to New Zealand residents:
- Problem Gambling Foundation of New Zealand: www.pgf.nz
- Gambling Helpline (New Zealand): 0800 654 655 (available 24 hours, 7 days a week)
- Gamblers Anonymous New Zealand: www.gamblersanonymous.org.nz
7. Dispute Resolution
7.1 Internal Complaints Procedure
In the event that a player has a complaint or dispute arising from the use of Dragonia Casino’s services, the player is encouraged to contact the customer support team in the first instance. All complaints are reviewed in a fair, consistent, and timely manner by the operator’s customer support and compliance teams.
The procedure for submitting a complaint is as follows:
- The player should submit a written complaint via the official support channels, setting out the nature of the dispute, the relevant facts, and any supporting documentation;
- The operator will acknowledge receipt of the complaint and conduct an internal review;
- The operator aims to provide a substantive written response within 10 business days of receiving the complaint. Where the matter is complex, the player will be informed of the expected timeframe for resolution;
- Where the complaint is upheld in full or in part, the operator will take appropriate remedial action.
7.2 External Dispute Resolution
Where a player is not satisfied with the outcome of the internal complaints process, the dispute may be escalated to an independent Alternative Dispute Resolution (ADR) body. Details of the applicable ADR mechanism are available upon request from the customer support team.
In addition, players may lodge a complaint directly with the Curaçao Gaming Control Board in respect of matters falling within the regulatory authority’s jurisdiction. Information regarding the GCB complaints process is available at the official GCB website.
8. Amendments to This Page
The operator reserves the right to amend the information contained on this page from time to time in order to reflect changes in applicable legislation, regulatory requirements, or operational arrangements. Players are advised to review this page periodically. Continued use of the platform following any material amendment constitutes acceptance of the updated terms.
This page was last reviewed and updated in April 2025.